Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Amitec Support
  1. Amitec Support
  2. Amitec Support

Support

Required fields are marked with an asterisk*

Provide as much detail as possible. Include references to anything that may help the support agent locate or troubleshoot your issue. E.g. Tag references, paths, URL to affected websites, etc.

Medium

How urgent is the request? Use "high" or "critical" if help is needed ASAP

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"c88ad66fe13380b85036f49f3485cd88afed3968_lout","branding":{"id":"48","key":"amitec","name":"Amitec Support","portalBaseUrl":"/servicedesk/customer/portal/48","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/48/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#319e98","headerLinkHoverBGColor":"#319e98","headerBadgeColor":"#319e98"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Amitec Support","userInitialAnnouncementHeader":"Migration from Zendesk to Jira","userInitialAnnouncementMessageWiki":"<p>As we have recently migrated our ticketing system from Zendesk to JSM there might be a few bugs that we have not yet worked out.</p>\n<p>Anyone that previously interacted with our ticketing system before January 18, 2025 will need to use the \"forgot password\" link during login to enable their account.</p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Amitec Support","announcementHeader":"Migration from Zendesk to Jira","announcementMessage":"As we have recently migrated our ticketing system from Zendesk to JSM there might be a few bugs that we have not yet worked out.\n\nAnyone that previously interacted with our ticketing system before January 18, 2025 will need to use the \"forgot password\" link during login to enable their account.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#006f2a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5b5fe499-5c01-462e-b0a6-a55c452e7b86/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ODEzZjFkZi03NzZiLTQyM2UtYmYwOC0xNzczMGM2OWNhNTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViNWZlNDk5LTVjMDEtNDYyZS1iMGE2LWE1NWM0NTJlN2I4NiI6WyJyZWFkIl19LCJleHAiOjE3NzEyNDMyODAsIm5iZiI6MTc3MTI0MjY4MH0.vwVYwpj_3wzUury9OHy9LQBEYRs_nIn__jqua9FRBPQ&client=7813f1df-776b-423e-bf08-17730c69ca59&height=300&mode=fit","bannerMediaApiFileId":"5b5fe499-5c01-462e-b0a6-a55c452e7b86","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"48","key":"amitec","projectId":10179,"serviceDeskId":48,"name":"Amitec Support","description":"<p>Welcome! You can raise a request for Amitec Support using the options provided.</p>\n<p>If you do not already have an account you will be prompted to create one after submitting your request.<br> Upon submitting a request, a confirmation will be sent to the recipient in the \"email confirmation to\" field.</p>","portalBaseUrl":"/servicedesk/customer/portal/48","reqTypes":[{"id":"94","name":"General requests","descriptionHtml":"","callToAction":"General requests","introHtml":"<p>Non-technical or non-support related requests</p>","icon":10549,"iconUrl":"https://portal.help.amitec.no/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[48],"key":""},{"id":"95","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Need help with an issue? Select this to request assistance</p>","icon":10520,"iconUrl":"https://portal.help.amitec.no/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[48],"key":""},{"id":"97","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://portal.help.amitec.no/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":48,"name":"General"}],"orderMapping":{"48":[94,95]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":48,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AMITEC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ODEzZjFkZi03NzZiLTQyM2UtYmYwOC0xNzczMGM2OWNhNTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTc5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEyNDM4ODAsIm5iZiI6MTc3MTI0MjY4MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.848KHqPWN8SJ_sjCM9kdSu9xSknfLrmGDItnxvKAjUw","targetCollection":"upload-project-10179","endpointUrl":"https://api.media.atlassian.com","clientId":"7813f1df-776b-423e-bf08-17730c69ca59","tokenDurationInMins":20}},"reqCreate":{"id":95,"projectId":10179,"issueType":{"id":"10099","name":"Support"},"form":{"name":"Support","descriptionHtml":"","callToAction":"Support","intro":"<p>Need help with an issue? Select this to request assistance</p>","instructions":"","icon":10520,"iconUrl":"https://portal.help.amitec.no/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with?","description":"Provide as much detail as possible. Include references to anything that may help the support agent locate or troubleshoot your issue. E.g. Tag references, paths, URL to affected websites, etc.","descriptionHtml":"<p>Provide as much detail as possible. Include references to anything that may help the support agent locate or troubleshoot your issue. E.g. Tag references, paths, URL to affected websites, etc.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"How urgent is the request? Use \"high\" or \"critical\" if help is needed ASAP","descriptionHtml":"<p>How urgent is the request? Use \"high\" or \"critical\" if help is needed ASAP</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Critical","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"10001","label":"Very low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/48/create/95","requestValidateBaseUrl":"/servicedesk/customer/portal/48/validate/95","calendarParams":{"firstDay":0,"date":"2026-02-16T12:51:20+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ODEzZjFkZi03NzZiLTQyM2UtYmYwOC0xNzczMGM2OWNhNTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTc5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEyNDM4ODAsIm5iZiI6MTc3MTI0MjY4MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.848KHqPWN8SJ_sjCM9kdSu9xSknfLrmGDItnxvKAjUw","targetCollection":"upload-project-10179","endpointUrl":"https://api.media.atlassian.com","clientId":"7813f1df-776b-423e-bf08-17730c69ca59","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=amitecas","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c88ad66fe13380b85036f49f3485cd88afed3968_lout","baseUrl":"https://portal.help.amitec.no/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://amitecas.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7813f1df-776b-423e-bf08-17730c69ca59","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8e87571d36524c12a287e4fe77e9e50b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://amitecas.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}